TIMS™ - Traffic Infraction Management Software
The Gatekeeper Traffic Infraction Management System (TIMSTM) is a web based portal that provides functionality for the public who have received a stop arm violation citation/ticket and for internal staff, to document, review and track the status of alleged stop arm infraction. TIMSTM provides a structured approach to store, process, and track stop arm violations.
Users (internal and public) access the system through an internet connection. The Stop Arm Violation Processing System provides the following functionality to input, approve, and track the status of an offence/citation.
- Video and Still Images are uploaded and a case is created
- The case is reviewed by a police officer to determine if there is sufficient evidence to proceed with ticketing
- With appropriate approvals a citation/ticket is printed and mailed
- The status of the citation/ticket is tracked – if paid then the case/citation is moved to a completed folder and archived, if not paid by a predetermined date then case is moved to another folder for further attention
Process: Violation Capture, Citation / Ticketing and Collection
The public facing portion of TIMSTM allows people who have received a stop arm violation citation/ticket to perform the following functions:
- Review evidence (video and still JPEG evidence of their infraction)
- Pay fine – via credit card
- Dispute citation
- Get more information (a set of FAQ will be presented)
The internal portion of TIMSTM allows designated staff to manage the life cycle of an infraction.
- Repository for video footage on a per case/citation basis
- Law enforcement review of evidence and determine if evidence is sufficient to mail citation
- Tracks status and records payment
- Tracks disposition of citation (insufficient evidence, paid and archived, payment date has expired)
- Reporting of statistics
This following section highlights key functionality so that the reader can get a high level understanding of the solution being offered.
TIMSTM - Public Facing Functionality
The public facing portion of TIMSTM is accessed via the Internet using a browser. Below is an image of the landing page. From this page, users can log in using credentials that will be included in the mailed violation, view the video and still image evidence, pay a fine via credit card, dispute the citation/ticket or get more information. The user will only be able to view information about a specific citation/case. All activity is logged and actions that change the disposition of the citation/ticket are reflected in the life cycle of the citation/ticket. For example, if a person pays the fine associated with the citation/ticket using a credit card through the portal, the payment information is logged to citation/case and the citation/case is then moved to the paid archive folder. Similarly, if the ticket is disputed the citation/case is moved to a disputed folder for further processing. Usually in this case staff would review the disputed tickets daily and use established procedures to schedule a court/hearing date.
TIMSTM - Internal Facing
The internal facing portion of TIMSTM is accessible by designated users that have been provided log in credentials. Each user will have access restricted as defined by their specific job function. For example staff that removes the video card from the bus and produces the JPEG still images and clips of the alleged infraction will only be able to upload the video and still image evidence. Similarly law enforcement officers who review the evidence can be limited to the screens they need to review the evidence to determine if there is sufficient evidence to proceed. All data transmitted will be secured via HTTPS and access to the portal will via User ID and Password. For added security, access to the internal portal can be further restricted to designated originating IP ranges if desired.
Image 1 - Landing page for public facing portion of stop arm violation portal – from here users can review video and still image evidence, pay fine via credit card, dispute the citation or get more information. Portal will be custom branded.
The first step is to obtain the video of the alleged infraction. The SD card (containing the video) from the DVR on a bus is removed and analyzed using Gatekeepers G4 Viewer. G4 Viewer allows the analyst to step through video (frame by frame), produce clips and JPEG still images. These videos and still images are then uploaded to the portal using the screen on the following page.
The next step is for law enforcement who will review the evidence to determine if it is sufficient. An officer will be able to review the video and still image evidence. Once a decision has been reached the officer will then deem the evidence sufficient to proceed or insufficient to proceed.
If the evidence is sufficient to proceed then the case/ticket is moved to a folder and the registered owner data is added. Then the citation is printed and mailed. If there is insufficient evidence to proceed, the case/ticket is moved to an archive folder of cases with insufficient evidence. When the citation/ticket is printed a payment due date is assigned. If the citation/ticket is paid within the payment due date the case/citation is moved to the paid archive folder. If the ticket is not paid by the payment due date, the case/citation is moved to a folder; Citation Date Payment Expired. From this folder then the citation/ticket is further dealt with using existing processes that would be in place by local authorities for unpaid citations/tickets.
The citation/ticket can be paid either through the public facing stop arm violation portal using a credit card or through established citation/ticket payment mechanisms that local authorities already have in place. If for example, there is usually an established mechanism where someone can mail in payment or walk in and pay by cash, check, and credit card for citations/tickets the internal portal provides functionality to input information that payment has been received. Once a citation/ticket has been paid the case/ticket moves to the paid archive.
The internal facing portion of TIMSTM provides summary screens that are used when processing citations/tickets. For example, an internal; user can search based on date of alleged infraction.
From the previous screen, when a user double clicks on the infraction number then the following detail screen will be presented:
Mailing of Citations/Infractions
The proposal includes the printing and mailing of the citations/ticket to alleged violators. Gatekeeper is open to a discussion that has local staff (Police, Judiciary, School etc) take over this function. Collection of Fines The external facing portion of TIMSTM allows the public to pay a fine associate with a stop arm ticket via credit card. The portal tracks credit card payments and associates the payment with a specific ticket.
It is anticipate that the local Police/Judiciary already has systems in place to accept ticket payment, whether the payment is via mailing in a check or paying the fine in person at a public office. The stop arm portal allows the local Police/Judiciary to record that a payment that has been received with a specific ticket.
Reconciliation of the monies whether paid through the portal via credit card or through an existing fines collection process will be performed monthly.
Gatekeeper would be pleased to enter into further discussions to work through the specifics of whom and how fines are collected.
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